3. Logging into the VPN and Remote Desktop Connection

Logging into the GlobalProtect VPN

1. Open GlobalProtect from the task bar icon or by searching GlobalProtect in your Windows Search bar.

2. If this is the first time using GlobalProtect, you will need to enter the portal address, vpnc.sanpabloca.gov and subsequently enter your login name and password (the same one that you use to login to your computer and email). If this is not the first time, the portal address is already saved and you can hit Connect. After you hit Connect, you need to go to your Duo mobile app on your phone and authorize the login attempt.

First Time

After the first time

Connecting to your work computer (via RDP)

1. Launch Remote Desktop Connection. You can find it by clicking on the start button and search for “Remote Desktop Connection”. Click the app when it appears in the search result.

2. IT staff will provide the computer name that you will connect to. Once in, you may need to click on the option (circled) to Show Options to get the full menu. Once you’ve got the options below, you will need to enter a computer name (IT will provide), and your username in the format below, sanpablo.local\username. Afterwards, click Connect and you will be prompted for your password. Please do not save your credentials, for security purposes, please enter a password each time you login.