ACCESSING MESSAGES ON YOUR DEPARTMENT PHONE

ACCESSING MESSAGES FROM YOUR DEPARTMENT PHONE

You can access your messages via web or telephone.

To access your messages via telephone

1. Dial the voicemail access feature code (*1 by default). If your telephone forwards to a mailbox you will be logged in automatically. If not, you will be asked for a mailbox and password. Alternatively, dial the voicemail login feature code, and you will always be asked for a mailbox and password.

• Mailbox pin will be the last 4 digits of your SSN#. If you changed it already continue to use the new PIN. Please login to My101Voice.com web portal. Click on features and tools. Click on Mailbox and you will see on the right an option to add your preferred mailbox PIN.

2. Follow the prompts to navigate the menus.

Menu structure

• 1: Listen to voicemail messages

  • 3: Advanced options

    • 1: Reply

    • 3: Envelope

  • 4: Play previous message

  • 5: Repeat current message

  • 6: Play next message

  • 7: Delete current message

  • 8: Forward message to another mailbox

  • 9: Save message in a folder

  • *: Help; rewind during message playback

  • #: Exit; skip forward during message playback

• 2: Change folders

  • A menu is then played of existing folders

  • #: Exit

• 3: Advanced options

  • 5: Leave a message

  • *: Return to the main menu

• 0: Mailbox options

  • 1: Record your unavailable greeting

  • 2: Record your busy greeting

  • 3: Record your name

  • 4: Record your temporary greeting

  • 5: Change your password

  • *: Return to the main menu

• *: Help

• #: Exit