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As we transition into the new phone system, there's a learning curve on features provided by 101Voice. Some helpful videos detailing features provided to you and the agency. Check out the videos below and don't hesitate to ask about implementing the feature to your department workflow.
As we transition into the new phone system, there's a learning curve on features provided by 101Voice. Some helpful videos detailing features provided to you and the agency. Check out the videos below and don't hesitate to ask about implementing the feature to your department workflow.
MOBILE PHONE
Have a dept cell phone or on a stipend. Have your smartphone retrieve your desk phone with a simple 101Voice mobile app.
Web Portal
Web Portal
Features that you can now control. Customize your buttons for speed dial, blind transfers, direct to voicemail and may more.
FIND ME / FOLLOW ME
Can't pick up your desk phone for that important call because your out of office or in the field. Now the ability to contact your mobile phone or secondary line if your unable pickup your desktop phone.
MUSIC ON HOLD
While your customers are on hold, why not provide them new information or promote new services and functions within your department.
SPEED DIAL
Create your own speed dials as well as function keys or let us generate a list of common numbers the agency uses all the time.
E-FAX
Fax from your desktop or laptop. Receive a fax as a PDF. Now you don't need to print a document when you can electronically fax it from your computer.
HUNT GROUP
Sequential Ring between specific staff until someone is available to answer the phone or Simultaneously ring until someone is available.
CONFERENCE CALL
Create your own conference call. Don't have a Zoom or Webex account but need to have a conference longer than 45 minutes. Setup and schedule your own conference call.
AUTO ATTENDANT / CALL TREE
Not sure who to call or what department I should reach out to. Maybe a call tree is needed to guide the caller to the proper place.
(Limited availability on this feature)
PHONE PAGING
Page someone in different building, areas or make an announcement to a specific group.
SMS to Email/Handset
Send a message to your desk phone or email. Maybe your phone isn't setup with email access, so just text me the message you need me to relay. (Currently limited availability on this feature)
911 Notification
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