How COVID-19 Affects Working From Home

Internet Outages in your Neighborhood

Network Usage during peak periods

“Primetime” on our network (the busiest time of day) looks dramatically different today as the nation settles into new patterns. Since March 1, our peak traffic is up 32% overall and up 60% in some areas, but still within the overall capacity of our network. Downstream peak appears to be moving from 9 PM to between 7 PM – 8 PM, while upstream peak is moving from 9 PM to between 8 AM and 6 PM in most cities.


Our network traffic is beginning to plateau in early COVID-19 markets. Network traffic increases in the first cities that issued stay-at-home orders such as Seattle and San Francisco are beginning to plateau.


Work from home is driving new application usage growth. Weekday usage is up, driven primarily by VoIP, Video Conferencing, and VPN as more people move to a work and learn from home environment.

  • VoIP and Video Conferencing is up 212%

  • VPN traffic is up 40%